Has Agency Crisis PR Lost Its Way?

Crisis PR is in crisis. Or so says Matthew DeBord, writing in The Big Money.

He believes the 24/7 news-and-comment cycle and social media have permanently altered the landscape to the point where “the new crisis paradigm is spinning hopelessly in the dark.”

Leading with BP’s troubles and the inability of its crisis communications team to work magic, Mr. DeBord writes “the dark art is in meltdown.”

While Mr. DeBord’s article raises some interested points, his statement “The BP oil spill, Apple’s (AAPL) Antennagate, the fall of Goldman Sachs (GS), Toyota’s Great Recall, the sexual travails of Tiger Woods, the trysts of Al Gore, the loose lips of Stanley McChrystal—all these combustions would have been fixed, in the good old days of 2007, with a call to Burston-Marstellar or Sitrick & Co.,” is frankly absurd.

Exxon hardly waltzed through the Valdez oil spill in Alaska, which took place before the Internet was used on a large scale. Or how about Bridgestone’s tire disaster a decade ago? Bridgestone had a top PR firm working on the crisis, but would anybody say it was handled well?

While there’s no doubt that social media have changed the speed at which companies communicate and the way in which they interact with the public, the fundamentals of crisis communications haven’t changed.

I can’t recall ever seeing a crisis “fixed” just by throwing money at PR. There has to be a good-faith effort to fix the problem that caused the crisis in the first place.

If a company is deceptive and tries to hide the truth, no amount of crisis spin is likely to do it much good.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Should the Government Bailout Failing Journalists?

I’m still shaking my head in amazement over Lee Bollinger’s Wall Street Journal op-ed last week, which was titled “Journalism Needs Government Help.”

Today Bill King, president and CEO of American Public Media and Minnesota Public Radio, chimed in with a Wall Street Journal letter to the editor supporting Mr. Bollinger. Mr. King writes, “Lee Bollinger makes a compelling case for increased government funding of journalism in America.”

Are these people for real?

Mr. Bollinger is president of Columbia University, and his plea for government to rescue journalism shows just how far off the cliff much of the “mainstream” news media have fallen. His op-ed also is an enlightening contrast between the way the academic and business communities view free markets and competition.

Mr. Bollinger blames the Internet for journalism’s decline and laments that because of its success, Americans may become deprived of the essential information they need. His solution? “More public funding for news gathering is the answer.”

Isn’t more public funding the same argument we’ve heard for decades as the cure-all for our failing educational system and a panoply of well-intentioned but ill-conceived social programs?

But the bigger issue is that we already are routinely deprived of essential information by a host of journalists more intent on advocacy and slanting the news to their liking than simply reporting the facts.

One recent example is the way in which most of the national news media ignored the DOJ’s dismissal of the New Black Panthers’ voter intimidation case, despite compelling video evidence. Another is the widespread misrepresentation of Arizona’s immigration law.

“Enhanced public funding for journalism,” as Mr. Bollinger so charmingly calls it, will in reality do nothing more than enhance the fawning relationship liberal journalists have with the Left and bring us closer to government control of news.

The First Amendment prohibits Congress from abridging freedom of speech or of the press, but no where does it suggest the government should establish, regulate or underwrite the press.

Instead of blaming technology, what Mr. Bollinger and his colleagues ought to be asking themselves is why people are abandoning many print and broadcast media giants in droves, while a handful of national media outlets have found ways to succeed and leave their competition in the dust.

The real problem is that a growing number of people simply don’t trust what they hear and read from most journalists these days. Siphoning off public dollars to reward failure and give us more of the same is not going to change that.

Money can buy a lot of things, but integrity isn’t one of them.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Ad Agencies: PRWeb’s Redesigned Site Aims to Improve Online Visibility

PRWeb’s redesigned website has some great improvements intended to enhance visibility for news releases, provide users with educational resources and make it easier for them to navigate throughout the site. The upgrades include:

• An updated news release template that is more visual, more interactive and purportedly performs better online.
• A news center dedicated to giving news releases industry-leading visibility. According to PRWeb, “Readers and search engines can find your story faster, which means more traffic to your website.”
• Expert resources that include a long list of ideas for news release topics, legal news guidelines, white papers, webinar archives and a ton of information about using video
• Best practice case studies featuring customers who’ve achieved “amazing” results, so that users can learn how their peers are using PRWeb in innovative ways.

Of course, the number of news release pick ups and the volume of traffic to sites will continue to be the criteria of success for users. It’s too early to tell how effective these changes will be, but they seem to be promising. I’m looking forward to trying the re-engineered PRWeb site with my next release, and see if I notice an uptick in responses.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Ad Agencies: Write Your Own Story at CNN’s iReport

Pitching national news media can be challenging, frustrating and time consuming. Identifying and getting to the right reporter or assignment editor is tough enough, but even with a good, well-targeted story there’s still a lot of competition.

Now, you can take things into your own hands at CNN through iReport, which offers opportunities to write your own story and possibly get television network coverage.

“Welcome to iReport, where people take part in the news with CNN. Your voice, together with other iReporters, helps shape how and what CNN covers everyday,” is the way viewers are greeting upon arriving at the website.

The Assignment Desk section tells you what sources CNN is seeking at a given time, although your story can be about something entirely different.

Still, it helps to know what the network is interested in hearing about at a given time, and you at least can take some comfort in knowing the site is being monitored by people who report the news.

There also are some helpful tips about the ingredients of a good story, as well as advice about photos, videos and recording the sound of your story.

If CNN runs a story you submitted through iReport, I’d enjoy hearing about it.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Ad Agencies: Media Training Can Help Your Clients Avoid Blunders

A few days ago Carly Fiorina, the Republican nominee in California’s Senate race, got caught in one of the oldest media tricks around: an open microphone. While waiting for a CNN interview she got a bit too chatty, questioning why another Republican candidate would choose to appear on Sean Hannity’s program. Then, she took a swipe at her opponent’s hairstyle as “Sooooooooooooo yesterday.” Of course, she had no idea everything she said was being recorded.

The gaff has made the rounds on the Internet, and while some are describing the incident as simply a mistake by a novice candidate, she should have known better. One would hope this sort of thing would have been covered in her media training sessions (she did have media training before running for office, didn’t she?). Perhaps she had been warned about being on guard at all times, including before and after an interview, and just got careless.

We all make mistakes, but some are more costly than others. Fortunately for Ms. Fiorina, this incident is merely embarrassing. It certainly could have been worse.

Ad agencies that advise and prepare clients for media interviews should not take for granted that their clients will automatically remember to be vigilant around reporters, especially if they begin to feel comfortable in their surrounds. A safe assumption is that everything is on the record and may be used. It’s something that can’t be said too often.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Ad Agencies Need to Balance Sponsorship Benefits with Risks

Kristi Clough, an associate at Seattle PR firm Firmani + Associates Inc., recently wrote a guest column in the Puget Sound Business Journal about the benefits and risks of company sponsorships.

You can read her column here: http://seattle.bizjournals.com/seattle/stories/2010/05/17/focus22.html?b=1274068800^3358031&ana=e_vert

While Ms. Clough believes that the benefits of sponsorship tend to outweigh the risks, she acknowledges that “Character flaws and basic human nature can derail brand alignment seemingly overnight.”

It’s that overnight derailing part that bothers me. As I’ve previously noted on this blog, the potential downsides to linking an organization’s brand with a public figure are significant. It can take a long time to build a brand through a celebrity, yet that goodwill can evaporate very quickly when there’s a scandal.

Of course, there are many examples of celebrity endorsements that have been highly successful and which generated increases in sales. But, when you combine risk factors with the large outlay of money that top celebrities typically demand for endorsements, I can’t help but wonder if there aren’t smarter ways to spending marketing dollars.

Perhaps there’s some safer middle ground. Earlier this week, Marketing Daily reported that the Aflac duck has teamed up with “Toy Story” characters Woody and Buzz Lightyear in a 30-second commercial promoting “Toy Story 3.”

Now there’s a celebrity team that’s hard to beat—and one that’s pretty unlikely to engage in anything controversial or unsavory.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Ad Agencies: Know the Seven Traits of Highly Effective News Releases

Joseph Miller, product manager for EON: Enhanced Online News, Business Wire San Antonio, recently evaluated “hit” news releases and what they have in common. His criteria for hit releases were getting the most reads or page views on EON.

According to Miller, the top traits of successful news releases are:

1. 87% included at least one link in one form or another in the body of the release

2. 73% incorporated some special formatting within the body of the release, whether it be bold, italics, underlining or an embedded image

3. 68% had a sub-headline

4. 58% included the company name in the release headline

5. 35% included a photo or video, with the vast majority of those including a photo only

6. 23% encouraged social sharing or engagement within the body of the release, typically Facebook or Twitter

7. 5% had special characters (e.g. registration trademark or trademark) in the headline, which may indicate special characters are not particularly useful.

Nearly 60% of the best releases had more than 500 words, and 10 am and 12 pm ET were tied for the most frequent distribution times. For more information about his findings, visit:

http://blog.businesswire.com/2010/05/06/seven-traits-of-highly-effective-press-releases/

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Media Survey Provides Insights for Ad Agencies

Journalists are broadening the ways they interact with PR professionals and other sources, and much of this interaction is coming through social media, according to the PRWeek/PR Newswire 2010 Media Survey.

The survey was conducted online, with 1,568 traditional and non-traditional media representatives and 1,670 PR practitioners completing it.

I found it particular interesting, though not surprisingly, that it is becoming more common for journalists to establish relationships with sources online.

The more traditional ways of pitching, while not dead, are certainly declining, and ad agencies need to adapt to new methods of reaching influential reporters.

Other noteworthy findings pertaining to social media include:

• 43% of journalists have been pitched through social networks, compared to 31% in 2009.

• 62% of PR professionals follow individual journalists and media outlets via social networks.

• 59% of traditional journalists are the author of a blog, whether personal or professional, and 31% are writing a blog for their traditional outlet, an increase from 28% in 2009.

• 44% of PR pros are choosing to circumvent traditional journalists for certain stories — 17% of respondents are pitching to traditional media outlets with less frequency; 66% are targeting bloggers more than before; and 45% are going directly to consumers more often.

• Journalists are also using blogs in their research, with 45% saying they’ve quoted a blog in an article. However, when researching a specific company, 90% of journalists are still acquiring information through the company’s Web site; 24% are using general blogs, and 23% are going to the company’s blog to get information on that specific business.

• While 34% of journalists say they use company blogs for general story research, 51% report they do not find company blogs useful, “pointing to a possible disconnect in how businesses are presenting information.”

• 43% of PR practitioners report using social networks to pitch the media, with 76% using Twitter and 49% using Facebook.

• 61% of journalists that have been pitched via social network have received pitches via Facebook, while 44% have received Twitter pitches. (Only 18% of journalists were getting Twitter pitches a year ago.)

• 84% of journalists consider e-mail the best way to receive story pitches; only 4% report the phone to be the best way to do so.

• 57% of journalists anticipate a decline in print circulation with an increased focus on the Web.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Ad Agencies: CMO Survey Finds Most Clients Satisfied with PR

A new survey from the Chief Marketing Officer (CMO) Council finds that most marketers are satisfied with their agencies, with a majority ranking them as “pretty good” or ”extremely valuable.” Less than one in 10 of the respondents said they plan to switch ad agencies.

Only 14% of the respondents said they are looking for other PR representation.

According to a CMO Council news release, participants were drawn from every major region of the world and were representative of most vertical industry sectors and company sizes. Nearly 63 percent of respondents said they reported directly to the CEO, president or COO, while another 21 percent said they were accountable to a regional vice president, general manager or division/business group head.

Other key findings from The State Of Marketing: Outlook, Intentions and Investments for 2010 include:

Clients are building new internal skills, and if you’re a traditional ad agency with a limited suite of standardized creative and media services, you’re likely to have less budget, control and influence with your client.

Investing in digital demand generation and online relationship building rank among the top initiatives being taken to maximize the impact and value of marketing in 2010 by 46 percent of those surveyed.

When marketers were asked to rate their online marketing performance capability, only 6 percent responded “excellent.” The majority (44 percent) reported they are either growing their capabilities or struggling to quantify the value of online marketing spending.

Attesting to the growing shift to digital modes of engagement, 59 percent of marketers are looking to train and develop existing staff, 40 percent are adding or expanding digital marketing agency support and 36 percent expect to bring in new talent resources to their organizations.

Don Beehler provides public relations consulting services to small- and medium-sized advertising agencies and businesses.

Questions Ad Agency Principles Should Consider before Writing a Book

In my previous post, I discussed the benefits to ad agency principles of writing a book. The following is a list of questions to consider before getting started:

1. What is the purpose of the book?

2. What are your objectives for it?

3. Who is the target audience?

4. What are the three most compelling reasons the target audience would want to buy your book?

5. How would you describe the book in one sentence?

6. What are the key points and takeaways you want readers to get?

7. What is your book’s desired personality?

8. What topics will it cover?

9. How many chapters/pages/words do you estimate for your book?

10. Are there areas you want to cover that you don’t have the expertise to personally address? If so, who will cover those areas?

11. Have you researched competitive books already on the market?

12. How will your book be different?

13. What unmet marketplace needs does it address?

14. Within what time frame would you like to have the manuscript completed?

15. What percentage of time can you devote to the book each week?

16. How much of your book’s content is in notes, speeches, case studies, presentations, etc., vs. what is in your head?

17. Who will you approach for endorsements?

18. How will the book help your agency generate new business?

19. What spin-off agency services could be created that tie into the book?

20. What strategies could be employed to market the book in advance of its release?