One of the biggest challenges in ad agency PR is managing expectations for publicity. If you work in the PR industry long enough, there’s a good chance that sooner or later you’ll be asked if you can guarantee news media coverage of a new product, service or event.
Better yet, someone in your agency will say or imply that you can get coverage in an effort to impress a client or win a new piece of business.
Generally speaking, no one working in PR can guarantee coverage in a legitimate publication or program.
I’ve seen exceptions—such as a small newspaper, radio station or trade publication offering coverage in exchange for advertising—but the higher one goes in the news media chain, the less likely it is that such an exchange will take place. In fact, most media outlets would be downright insulted if approached that way.
What can be promised is that the PR practitioner will devote his or her best efforts to success; explore a variety of possible angles; utilize knowledge and experience (such as understanding how news media operate and what constitutes a good story from their perspective); and leverage existing relationships with reporters in a good-faith effort to generate positive coverage.
Still, there’s always the possibility of striking out. And that can sometimes be hard for advertising executives or clients to understand because they think the story idea is great and everyone should be interested in it.
Maybe it really is a great story, but the timing isn’t right because the targeted media outlet recently did a similar story; perhaps there are other earth-shattering events taking place that have crowded your story out of the running. Or, possibly, gatekeepers have made it impossible for you to reach the right people.
There are days when a career in advertising sounds pretty good compared to a career in PR with all its uncertainties. While advertising and PR should both base their strategies and messaging on research, advertising has the distinct advantage of being able to control the message, determine where it runs and when.
With publicity, you have no real control over the message—though you can influence it—and you have no control over where a story runs, when it runs or even if it runs—not to mention that the publicity may backfire by being negative.
Despite these drawbacks, PR has an advantage that no other marketing tool can replicate, and that is giving your agency or client credibility.
That’s because publicity allows an objective secondary source–the news media or bloggers–to tell your story to the people you want to reach. Best of all, publicity does so at no cost, (other than what one might be paying a PR person to do the story crafting and pitching).
It’s this high risk/high reward carrot that makes PR so energizing and addictive. Win or lose a particular publicity battle, it’s worth the challenge. I guarantee it.